Frequently Asked Questions

​1. Do I need a referral to start physical therapy?

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• No, you do not need a referral to start with us. Georgia allows direct access to physical therapy without a physician’s referral for either 8 visits, or 21 days before requiring a referral from a physician.

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2. Do you accept insurance?

• We are a cash-pay practice and do not bill insurance directly. However, we can provide a receipt or superbill you can submit to your insurance for potential reimbursement. We also accept HSA and FSA payments. 

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3. Why don't you accept insurance?

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• We choose not to work directly with insurance so we can put your needs first—not the insurance company’s.

• No visit limits or restrictions – We focus on the care you need, not what your plan says you can have.

• One-on-one care every visit – No double-booking or passing you to an aide.

• Faster progress, fewer visits – We spend the full session on treatment, which often means you reach your goals in less time. We can provide a detailed receipt (“superbill”) if you’d like to submit for possible out-of-network reimbursement from your insurance.

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4. Where do you provide therapy services?

• We provide mobile physical therapy in the comfort of your home in Alpharetta, Roswell, and surrounding areas of North Atlanta Metro.

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5. Do you offer telehealth sessions?

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• Yes! We provide telehealth sessions at your request

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6. What conditions do you treat?

• We treat a wide range of conditions including chronic pain, orthopedic injuries, balance issues, pelvic floor dysfunction, vestibular disorders, and sports-related injuries.

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7. Do you offer pelvic floor therapy?

• Yes, Natalie has specialized training and certifications in pelvic health and treat conditions like incontinence, pelvic pain, and postpartum recovery.​

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8. How long is each session?

• Most sessions last approximately 60 minutes of one-on-one care with your therapist.

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9. What should I wear to my appointment?

• Wear comfortable, flexible clothing that allows you to move easily during your session.

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10. What should I expect on my first visit?

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• We’ll discuss your health history, lifestyle, and what you hope to achieve. We will complete a movement assessment and determine your functional deficits. Then we’ll outline a treatment plan tailored to your goals so you know exactly what comes next.